Delivery and returns
Every package is a gift in itself
Giving a La Pelucherie plush toy means choosing a lasting gift — a companion hand-sewn in Italy, designed to evoke emotion every time it's held in one's arms.
Each order is presented in a pouch and a glossy paper bag, accompanied by a personalized handwritten note. Your recipient doesn't just receive a handcrafted plush toy — they receive a complete experience, carefully handled from the workshop to their hands.
Paris: your gift delivered in 4 hours
For those urgent moments, La Pelucherie offers an express courier delivery service within Paris (75) in 4 hours, Monday to Friday. Place your order in the morning, and your gift will be delivered in the afternoon—complete with the pouch, handwritten note, and all the care you expect.
Paris 4-hour courier rate: from €20 incl. tax (depending on the order value).
Pickup at the Paris showroom (16th arrondissement), by appointment. Your order can be ready quickly. To make an appointment, please call us at 06 44 66 05 54.
Delivery anywhere in France in 2 days
From Lyon to Bordeaux, from Marseille to Lille, including Nantes, Toulouse and Strasbourg — we deliver your exceptional gifts anywhere in mainland France with the same care. Each package is prepared so that your plush toy arrives ready to be given.
You will be notified by email upon shipment, with the tracking number.
Standard home delivery in 2 days (mainland France): from €3.90 to €25 incl. VAT (depending on the weight of the package).
Delivery to a Mondial Relay pick-up point in 3 to 4 days (mainland France, choice after payment): from €4.90 incl. VAT (depending on the weight of the package).
Express home delivery within 24 hours for orders placed before noon: from €20 incl. VAT (depending on the weight of the package).
Europe and International
Our handmade plush toys travel well beyond France. Each international package is prepared with the same care so that the emotion arrives intact, no matter where your recipient is.
European Union — standard home delivery in 3 to 4 days: from €18 incl. VAT; DHL / FedEx express in 48/72h: from €25 incl. VAT.
United Kingdom — standard home delivery in 7 to 10 days: from €30 incl. VAT; DHL / FedEx express in 48/72h: from €60 incl. VAT.
United States and Canada — standard home delivery in 7 to 10 days: from €60 incl. VAT; DHL / FedEx express in 48/72h: from €80 incl. VAT.
Switzerland — standard home delivery in 7 to 10 days: from €18 incl. VAT; DHL / FedEx express in 48/72h: from €90 incl. VAT.
French overseas territories and other destinations — from €20 incl. VAT.
Rates depend on the weight of the package and the destination; the exact cost is shown before payment.
Please note: customs fees may apply and are the responsibility of the customer.
Free returns within 15 days
You have received items but they don't suit you? No worries. You have 15 days from the date of receipt of the package to return your order free of charge, excluding personalized products.
To do so, call us at 06 44 66 05 54 or via our contact form. We will refund you the amount of the item as soon as possible or exchange the plush toy. Refunds can take up to 14 days depending on your bank.
Discover our creations
All our handmade plush toys from Italy are available in our collection. Choose your perfect companion — we'll take care of the rest.